Andreas Heid

Fractional CIO | Advisor (Health Tech, AI)

StrideSync Advisory · San Francisco Bay Area

Dec 2025 – Present(5 mos)

Advising founders and operator teams (primarily health tech / digital health) on enterprise technology strategy and execution. - AI strategy and responsible adoption (use-case selection, governance, operating model) - Change leadership and transformation execution - Enterprise GTM readiness (buyer journey, value narrative, security/compliance posture, Customer Success) - Strategic partnerships and co-development - Org design and leadership team enablement

HealthTech Strategic Advisory Council

Amazon Web Services · United States

Sep 2025 – Present(8 mos)

Chief Information Officer

Included Health · San Francisco Bay Area

Nov 2021 – Nov 2025(4 yrs 1 mo)

Recruited to build the CIO function from the ground up as the company prepared for IPO. Led digital transformation for a 3,000+ FTE virtual care enterprise, scaling care tooling, elevating user experience, driving measurable outcomes. Built an AI-anchored, cyber-resilient tech ecosystem supporting virtual and in-person care for millions of patients, turning Tech from cost center to growth enabler and trusted strategic partner with strong accountability and measurement culture. 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Built a CIO org with pillars Tech Services, Cyber, Strategic Initiatives, and Programs, aligning team to shift Tech from order taker to strategic business partner. Drove 25% increase in employee engagement in 18 months amid company and market headwinds. 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗜𝗧 𝘀𝗰𝗮𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Scaled AI-driven, cloud-enabled platforms to support care for 10M+ members and implemented 24x7 operations, managed services, and SaaS reliability improvements. 𝗣𝗼𝘀𝘁 𝗠&A 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻: Turned around struggling post-merger IT integrations to achieve 4.9 employee CSAT. 𝗠𝗶𝘀𝘀𝗶𝗼𝗻-𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗽𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀: Negotiated and executed high-stakes strategic vendor partnerships, saving $2M annually with one vendor alone, and turning red relationships green, achieving clinician CSAT of 4.9. 𝗖𝘆𝗯𝗲𝗿𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗮𝗻𝗱 𝗿𝗶𝘀𝗸: Established CISO role and executed on 2-year cyber investment roadmap, maturing posture from compliance-focused to risk-based; led HITRUST and SOC 2 compliance and achieved no reportable IT / cyber incidents. 𝗔𝗜 𝗮𝗻𝗱 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: Founded embedded AI Center of Excellence, deploying GenAI solutions across IT, HR, Care QA, and Sales/Customer Success impacting unit cost and user satisfaction. 𝗖𝗼𝘀𝘁 𝗮𝗻𝗱 𝘀𝗰𝗮𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Achieved multi-million USD IT OPEX savings (20%) via process redesign, automation, tech rationalization, and strategic vendor management.

Health Cloud Product Advisory Council

Salesforce · United States

Nov 2024 – Oct 2025(1 yr)

Scientific Advisory Board Member - Project HP 200A

HP · Palo Alto, California, United States

Dec 2020 – Dec 2022(2 yrs 1 mo)

Board member for technology in HP Health transformation program

Chief Information Officer, U.S. Oncology Network

McKesson

Oct 2019 – Nov 2021(2 yrs 2 mos)

As CIO for McKesson’s U.S. Oncology Network, the largest community cancer care network in the U.S., I led the digital and technology strategy powering 400+ sites of care, 20,000 staff, and care for 1.4M+ patients annually. I built a digital-first, data-driven, and cyber-resilient foundation to scale community oncology nationwide, getting ready for both organic growth and M&A. 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗜𝗢 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Consolidated five disparate teams into a unified tech organization, created a measurement-driven culture, and elevated IT to a proactive, strategic business partner fueled by customer success and product management principles. 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 & 𝗰𝘂𝗹𝘁𝘂𝗿𝗲: Drove a 20% jump in engagement while increasing organizational alignment and accountability. 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝘃𝗲 𝗽𝗿𝗼𝗯𝗹𝗲𝗺 𝘀𝗼𝗹𝘃𝗶𝗻𝗴 & 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝘃𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝗻𝗴: Led development of complex solutions with strategic customers, including the technology foundation for a community oncology precision medicine program. 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗜𝗧 𝘀𝗰𝗮𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆: Led end-to-end IT operations and cloud infrastructure supporting 24x7 systems across 400+ sites during rapid growth, M&A, and pandemic disruption. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗲𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 & 𝗰𝗼𝘀𝘁 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Delivered $10M in annual savings through IT restructuring, process redesign, and technology rationalization. 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗰𝘂𝗹𝘁𝘂𝗿𝗲: Took enterprise SLAs from zero to 400+, enabling roadmap-driven, consultative collaboration with the business. 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: Formed a technology strategy function to define and execute the digitalization vision for the "cancer care of the future" at community practices.

Senior Vice President, Customer Success / Operations, Data Analytics

Syapse · San Francisco Bay Area

Feb 2018 – Oct 2019(1 yr 9 mos)

At Syapse, a $70M+ growth-stage startup in precision medicine and real-world data insights, I built and scaled a digital operations and customer solutions organization from the ground up, delivering technology-enabled value to leading health systems and life sciences clients across the U.S. and Asia. My leadership focused on building trusted customer relationships and leading my team to deliver cutting-edge precision medicine solutions that integrated data from disparate sources with human insight to drive adoption, engagement, and measurable clinical impact in personalized oncology care. Impact: 𝗚𝗹𝗼𝗯𝗮𝗹 𝗺𝗮𝗿𝗸𝗲𝘁 𝗲𝘅𝗽𝗮𝗻𝘀𝗶𝗼𝗻: Scaled the U.S. footprint across 12+ major health systems and led successful geographic expansion into South Korea, driving client engagement and market entry. 𝗚𝗹𝗼𝗯𝗮𝗹 𝗽𝗿𝗲𝗰𝗶𝘀𝗶𝗼𝗻 𝗺𝗲𝗱𝗶𝗰𝗶𝗻𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: Founded and scaled a 30+ person cross-functional team across product, customer operations, and professional services, delivering seamless, data-driven solutions at scale. 𝗗𝗮𝘁𝗮-𝗱𝗿𝗶𝘃𝗲𝗻 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘃𝗮𝗹𝘂𝗲: Built the company’s first data analytics offering, assembling leadership and data science teams to deliver multi-million-dollar contracts with global Fortune 500 pharma partners. 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗵𝗲𝗮𝗹𝘁𝗵 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻: Forged trusted partnerships with leading physicians and executives to accelerate adoption of data-driven precision medicine platforms, including Molecular Tumor Boards. 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝘀𝗰𝗮𝗹𝗲 𝗮𝗻𝗱 𝗰𝗹𝗶𝗲𝗻𝘁 𝘀𝘂𝗰𝗰𝗲𝘀𝘀: Built an integrated post-sales model ensuring full lifecycle accountability, from implementation to measurable clinical and business outcomes.

Vice President, Customer Operations

Syapse · San Francisco, California

Jan 2017 – Feb 2018(1 yr 2 mos)

Vice President, Customer Solutions

Syapse · Palo Alto, CA

Oct 2014 – Dec 2016(2 yrs 3 mos)

Senior Director Cloud & Applications

Siemens Healthcare Diagnostics · Berkeley, CA

Jan 2012 – Sep 2014(2 yrs 9 mos)

At Siemens Healthcare Molecular Diagnostics, a $5B global healthcare business, I led cloud and applications strategy, product management and engineering, driving innovation in molecular and next-generation sequencing data platforms and creating partnerships that translated complex data into actionable insights for physicians. My work enabled the organization to advance companion diagnostics, accelerate clinical impact, and support strategic growth through M&A and partnership initiatives. Key responsibilities included product and technology strategy, vendor negotiations, cloud operations, IT and regulatory governance, product management and development oversight, and next-generation IT strategy and implementation at the Siemens Clinical Lab. Impact: 𝗙𝗶𝗿𝘀𝘁 𝗽𝘂𝗯𝗹𝗶𝗰-𝗰𝗹𝗼𝘂𝗱 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺: Led development of the first public-cloud healthcare software platform for Siemens, in partnership with AWS, helping open public cloud for the healthcare industry. 𝗚𝗹𝗼𝗯𝗮𝗹 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗶𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗮𝗻𝗱 𝗶𝗻𝘃𝗲𝘀𝘁𝗺𝗲𝗻𝘁: Led innovation, strategy, and M&A proposal work with a focus on the Silicon Valley ecosystem.

Senior Consultant

Siemens Management Consulting · New York, NY

Sep 2007 – Jan 2012(4 yrs 5 mos)

As a Senior Consultant with Siemens Management Consulting, the global in-house advisory to the C-suite of Siemens multi-billion-dollar businesses, I focused on driving strategic transformation, operational excellence, and high-impact change across international markets. Impact: N𝗲𝘄 𝗺𝗮𝗿𝗸𝗲𝘁 𝗲𝗻𝘁𝗿𝘆 𝗶𝗻 𝗦𝗺𝗮𝗿𝘁 𝗚𝗿𝗶𝗱 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Co-developed market entry strategy and then served as Acting Head of R&D for Siemens Smart Grid solutions, built out initial R&D organization, shaped and led product strategy and key R&D initiatives for a pioneering Smart Grid solution. 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗖𝗜𝗢 𝗿𝗲𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗰𝗼𝘀𝘁 𝗼𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Led transformation of nationwide IT organization directly with the Siemens U.S. CIO, driving a new operating model and cost take-out. 𝗧𝗮𝗹𝗲𝗻𝘁 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗶𝗻𝗴: Recruited top talent from highest-ranked MBA programs in the U.S., strengthening the firm’s global consulting bench.

Personal goal pursuit

Career Break · New York, New York, United States

Jan 2007 – Jun 2007(6 mos)

• Public Speaking and Writing certificate classes at New York University • Improv Comedy classes at Upright Citizens Brigade • Travel

Director Business Applications & Interim CIO

Siemens · Iselin, NJ / Orlando, FL

Jul 2001 – Dec 2006(5 yrs 6 mos)

I helped build Siemens' Shared Services business unit, progressing through multiple leadership roles ranging from development and product management to Director of Business Applications to Interim CIO, with my teams located in multiple U.S. and India locations. Impact: 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗮𝗻𝗱 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝘀𝗰𝗮𝗹𝗲: Built and scaled a software development and operations organization for mission-critical applications across three locations, including lower-cost Florida and offshore operations in India. Managed a multi-million-dollar operations budget. 𝗦𝗰𝗮𝗹𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝗮𝗻𝗱 𝗰𝗼𝘀𝘁 𝘁𝗮𝗸𝗲-𝗼𝘂𝘁: As Interim CIO, led 20%+ cost take-out through process engineering, system integration, and outsourcing initiatives. 𝗨𝗻𝗶𝗳𝗶𝗲𝗱 𝗦𝗔𝗣 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺: Led the successful merge of multiple Siemens companies into one unified SAP platform for core accounting functions.

Software Consultant

Steria Mummert Consulting AG (formerly Mummert) · Switzerland

Aug 2000 – Feb 2001(7 mos)

At Mummert, I worked as a software development consultant deployed to a healthcare customer in Switzerland. Impact: 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁: Developed an encryption software platform for private/public key management in Java on top of Microsoft SQL Server, enabling secure online exchange of confidential healthcare data in the Swiss healthcare market.