Andrew C H.

Fractional CPO/COO + Founder Coach

BMCX.IO · Salt Lake City Metropolitan Area

Apr 2024 – Present(2 yrs 1 mo)

I help bootstrapped founders (solo to 50, often non-technical) turn chaos into traction. Most people come to me when: - The team is busy, but the needle is not moving - Engineering is reactive and priorities keep changing - Tools and frameworks exist, but adoption is weak - Product, engineering, and GTM are siloed What I do: - Force focus and create a roadmap the team can actually execute - Install a simple operating cadence and champion adoption with the existing team - Improve team performance (right roles, clear ownership, better tools, higher satisfaction) - Translate between founder intent and technical delivery so product ships Outcomes: Reduced time-to-market by 30% and increased ARR by $20K for a healthcare SaaS Reduced manual touchpoints by 60% by redesigning workflows and automation Built KPI dashboards and accountability reporting to drive performance transparency

Co-Founder & Chief Operating Officer

Kairos · Orlando, Florida, United States

May 2024 – Present(2 yrs)

Make decisions faster Using AI, expertise from launching over 100 products, and a real problem to solve, we build prototypes, or full products to get answers and insights faster. - Providing prototyping services to allow product teams to cut 'discovery' time down by 80% - Enabling smarter decisions by providing answers and direction backed by provable metrics - Guide product, development, and delivery teams to decrease their time-to-live and reduce their feature backlog by 75%

Board Member

National Association of Park Foundations

Oct 2024 – Present(1 yr 7 mos)

COO & CPO

Devscale · Chicago, Illinois, United States

Jul 2019 – Mar 2024(4 yrs 9 mos)

I joined as a product consultant to two founders and quickly became the first employee, with a mandate to build product and operations from scratch. Core focus: - Roadmap clarity and decision-making that stops capitulation and starts execution - Operating cadence (prioritization, metrics, planning rhythm) that actually sticks - Team structure, roles, and leadership coaching to improve output and retention - Hands-on execution across product, ops, and technical delivery Highlights: - Helped scale from near-zero to $7.5M in revenue and 70+ employees - Launched 48 products from concept to market across multiple verticals - Pioneered emerging tech initiatives (AI, blockchain, Web3) with real execution, not hype - Co-created a JV dev agency and shipped products that resolved compliance challenges

Committee Leader - Policy and Operations

Camp Hobe'​ Inc · Utah, United States

Jan 2022 – Jan 2024(2 yrs 1 mo)

Chair the Policy and Operations Subcommittee. Reviewed policies, new and existing, to ensure compliance. Drove overall compliance and accountability in the organization.

VP Technology

Bridge Purchasing Solutions · Rogers, AR

Sep 2017 – May 2019(1 yr 9 mos)

I led technology for a healthcare FinTech and built the delivery engine that scaled the business. What I owned: - Team build-out and leadership across UX/UI, engineering, finance ops, and support - Infrastructure, roadmap planning, and execution cadence - Clear accountability between leadership goals and delivery reality Outcomes: - Built and led a multidisciplinary team of 60 - Established infrastructure and product delivery that enabled 10x revenue growth - Expanded product lines and navigated investor priority shifts with a clear GTM business case

Fractional COO / CPO

Black Mountain Creative · Salt Lake City Metropolitan Area

Aug 2010 – May 2019(8 yrs 10 mos)

Generated revenue growth and increased team performance for 100+ clients through advisory projects and fractional engagements that spanned product development, tech / operations, creative design and business strategy. - Partnered with Mattel to create new Hot Wheels product line, an innovative in-store concept for Walmart later rolled out across North America. Navigated complex, multi-stakeholder initiative from ideation to national rollout. - Achieved 10x sales growth for long-term construction client; secured millions of dollars over 3.5 years via high-impact new marketing strategy, including business coaching, branding, marketing materials, website and social. - Saved mid-sized toy store from closure via 12x sales growth; designed digital marketing strategy then executed through robust ecommerce / social platform that exceeded store revenue in first month alone. - Reduced operational cost by 2.3x for retail client through technical optimization of appointment booking system.

Director Of Product Development

Blue Horizon Products · Bentonville AR

Jan 2015 – May 2017(2 yrs 5 mos)

I ran product development and the creative division, leading a team and delivering hundreds of products across in-house brands and external clients. What I did: - Led product strategy, development, and launch execution - Managed a creative and product team (design, development, brand assets) - Delivered scalable processes that improved throughput and quality Highlights: - Helped lay the foundation for Walmart’s ONN brand through product launches and concept development - Directed launch of a medical device that generated $1M+ in year one - Built brand and marketing assets (logos, headers, leave-behinds) that improved launch success

Creative Director

Blue Horizon Products · Bentonville, AR

Jan 2015 – Jan 2017(2 yrs 1 mo)

Hired in senior product position then promoted to run creative division with team of 6; directed full lifecycle of product development for hundreds of products for 30+ inhouse brands plus 45+ clients, including Wal-Mart and SuperValu. Laid creative foundation for Walmart’s billion-dollar ONN brand; launched 12 products in first year alone. Designed and developed 100+ concepts and products for white label electronics brand still highly successful today. Directed launch of innovative medical device for diabetics that sold $1M+ in first year alone. Headed strong creative / product team of designers and developers that created product packaging, digital and print advertising, social campaigns, websites and branding packages (including logos, headers, leavebehinds).

News Anchor/Reporter, Meteorologist, Technical Director

ESPN, KNWA and UATV · Fayetteville, Arkansas, United States

Jun 2011 – Dec 2014(3 yrs 7 mos)

Worked in range of broadcast media and journalism roles for ESPN, KNWA and UATV.

News Writer & Creative Director

The Traveller of Northwest Arkansas

Sep 2009 – Sep 2011(2 yrs 1 mo)

Won Web Design Emmy for designing new website for newspaper