Gregory Louis-Charles, MBA

Chief Product Officer

Confidential ( Stealth Mode )

2025 – Present(1 yr 4 mos)

• Built a zero-to-one product strategy for an AI-forward platform, integrating Product Development and Customer Journey insights. • Established an agile operating model to enhance time-to-market and mitigate delivery risks. • Stood a cross-functional team to govern the scaling of features from discovery to launch. • Served as a Founder and Fractional CPO/CTO, driving innovation in a stealth-mode startup.

Fractional CTO and CPO

Cocoye.ai, Founder · Plano, TX

Jul 2023 – Present(2 yrs 10 mos)

• Advised private equity firms and growth-stage CEOs on product due diligence and go-to-market strategies. • Increased a healthcare SaaS client’s customer base by 20% through HIPAA compliance and platform modernization. • Defined Fractional Chief Product Officer engagement strategies for an NFC startup, enhancing customer journey and conversion rates. • Led AI transformation for an ecommerce platform, delivering a comprehensive GenAI roadmap for apps. • Built data-driven product operating cadence (OKRs, A/B testing, instrumentation) to drive 30%+ efficiency and acquisition gains across client portfolios.

Principal Consultant

Infosys · Nashville, Tennessee, United States

Aug 2024 – Jan 2025(6 mos)

On-site e-commerce consultant for Tractor Supply Co.

Director of Digital Platforms and Innovation

Ecolab · St Paul, Minnesota, United States

Aug 2021 – Jun 2023(1 yr 11 mos)

Led product and engineering teams to deliver impactful digital solutions and innovative prototypes. Accomplishments: ► Generated $2B / year using SaaS platform for Walmart, McDonald's and Kroger.   ► Increased IT Field Service efficiency by 60% and reduced customer site visits by 70% through digital workflows and mobile solutions. ► Reduced release cycle from 8 months to 1 month by embedding agile product management, CI/CD, and quality gates; improved 99.99% uptime. ► Cut MTTR from 3 days to 1 hour and lowered defect rates via DevOps, observability, and automated testing. ► For Gillette Hospitals, took healthcare solution from Ideation to Market, used ML and Google Watch to aid hospital service teams. ► Reduced hospital-borne diseases 40%.

Enterprise Mobility Leader

Delta Air Lines · Atlanta, Georgia

Mar 2018 – Jul 2021(3 yrs 5 mos)

Served as Strategic and Tactical Leader of Enterprise Mobility, an integral part of Innovation organization. Managed mobile technology solutions, cross-platform development, DevOps, QA, app distribution and support. Partnered with business and IT. ► Increased NPS score 1 point with delivery of SVOC to flight attendants.  ► Scaled platform moved 65%+ more customer traffic and reduced transaction time 30%.   ► Saved $5MM leading device selection platform / vendor negotiation with Supply Chain.  ► Reduced gate boarding process 45 minutes using mobile scanners and application. ► Recovered sabotaged project momentum and delivered ~10 applications in 7 months.    ► Increased on-time flight departures 20% and reduced lost baggage incidents 80%.     ► Reduced support tickets 80% and secured company data and network.

Senior Delivery Manager

Schlumberger · Greater Houston

Aug 2015 – Oct 2017(2 yrs 3 mos)

Member of the Leadership team initiating the Mobile practice to provide employee-focused apps in inventory and safety. Implemented Agile and Lean practice. Coordinated Engineering, QA and Business for the delivery of digital solutions. ► Saved $2M by modernizing SAP Inventory Manager for Supply Chain and Maintenance.  ► Introduced global corporate-owned iPads deploying at $9 per device.   ► Increased user adoption of mobile apps 300%.  ► Expanded program to 6 divisions by establishing high-velocity DevOps.   ► Increased delivery to 20 apps / year from 3 in first 12 months.

Senior Technical Program Manager

Southwest Airlines · Dallas, Texas, United States

Oct 2014 – May 2015(8 mos)

► Led migration of screen scraping mobile app (Kony platform) to native iOS and Android. ► Effort improved application ratings to a remarkable 5.0 stars from 2.3 rating

Senior Technical Program Manager

Pfizer · Collegeville, Pennsylvania, United States

Mar 2014 – Oct 2014(8 mos)

► Tackled 18 apps and led 5 through rigorous FDA certification. ► As member of Innovative Center of Excellence team, delivered cutting edge / productive internal and external apps.

Director of Software Engineering

Thursby Software Systems, LLC · Arlington, TX

Sep 2012 – Dec 2013(1 yr 4 mos)

Thursby Software is the leader in enterprise Apple iPad, iPhone and Mac integration with Microsoft-focused infrastructure. It is now expanded to cloud, SaaS and Android. Thursby has over 70,000 clients in 140 countries. Clients range from individual consumers and Bring Your Own Device (BYOD), to organizational rollouts in government, finance, healthcare, energy, FORTUNE™ 500, Global 2000 companies, education, research, media and OEM. As the Director of Engineering, I led software developers and QA engineers. We developed market-leading 2-factor CAC, PIV and DOT NET smart cards to secure solution for government, military and enterprise. We built a secure SSL ecosystem with PKard SDK. Released PKard Reader- a secure web browser - and developed other apps on Apple Mac, iOS and Android. ► We won $10M in new product revenue by spearheading transition to mobile apps and which delivered 3 security applications and SDK for hardware / software partners.

CEO andEntrepreneur

Tabula Technologies · Plano, TX

Feb 2009 – Sep 2012(3 yrs 8 mos)

I was the Mobile leader in charge of end-to-end solutions. I worked with emerging and established companies to assess readiness of infrastructure (mobile devices, wireless / wireline, cloud, applications) for new mobile technology. I strategized on future expansion and Go-to-Market initiatives. We developed solutions to meet customer needs. Client Accomplishments: ► FLIK International ► Stanford University ► HCR Manor Care ► Partnered with La Duni Concepts to build Rewards and Loyalty platform ► Co-founded One Seamless Solution 1SSolution.com facebook.com / 1ssolution

Wireless Product Manager

Nortel Networks · Richardson, TX

Jan 1999 – Jun 2008(9 yrs 6 mos)