Carrie Miller

Certified Business and Executive Coach

Focal Point Business Coaching · Maumee, Ohio, United States

Mar 2025 – Present(1 yr 2 mos)

Focal Point Business Coaching is the world’s Premier coaching organization. We are an elite group of professional, certified, business coaches that operate independent franchises based on Brian Tracy’s proven content and coaching process. Our certified business coaching services will help you to understand and implement proven business concepts, strategy, and tactics which are guaranteed to generate rapid Return On Investment (ROI). We will coach you to develop effectiveness in key areas related to achieving this success, including: • Leadership • Management • Delegation • Productivity • Growth • Decision Making • Execution • Strategic Planning • Exit Strategy We provide value to clients in several ways including One on One Coaching, Group Coaching, Topic Specific Training, and Behavioral & Financial Assessments.

Workforce Training Instructor

Front Range Community College

Oct 2025 – Present(7 mos)

As a Workforce Solutions Instructor (Contractor) for Front Range Community College, I design and deliver high-impact training programs for diverse learners in partnership with the college’s Workforce Solutions division. My focus is on equipping individuals and organizational teams with essential skills that meet current workforce demands, using engaging instructional methods and real-world applications. Key Responsibilities: Facilitate workshops, classes, and professional development sessions for adult learners and working professionals Collaborate with employers and community partners to align training content with evolving industry needs Develop customized curriculum and instructional materials tailored to specific client goals Assess learner progress and evaluate training effectiveness, making adjustments for continuous improvement Promote an inclusive, interactive learning environment that supports skill acquisition and career advancement

Fractional CHRO

The Proper Group · Toledo, Ohio, United States

Oct 2025 – Present(7 mos)

Fractional CHRO | Executive HR Leader with 30+ Years of Proven, Data-Driven Results | Strategic Human Capital Partner With more than three decades of executive HR leadership, I deliver practical, evidence-based strategies that drive measurable business growth and transform workplace culture. As a Fractional CHRO, I collaborate closely with CEOs and leadership teams to solve complex talent challenges, elevate employee engagement, and build resilient, high-performing organizations. My expertise spans talent acquisition, leadership development, organizational design, and change management—anchored in data-driven insights and a consistent track record of proven results. I combine trusted partnership with deep empathy to ensure HR strategies align with your company’s unique vision and values. If you’re looking for a strategic HR advisor who brings authentic leadership and real-world impact to unlock your organization’s full potential, let’s connect. Together, we’ll create sustainable growth and a culture where people thrive.

Executive Board Member

Women of Toledo · Toledo, Ohio, United States

Jun 2025 – Present(11 mos)

Women of Toledo is a nonprofit organization committed to empowering women and fostering a more inclusive community in Northwest Ohio. We create spaces for women of all backgrounds to connect, learn, and grow—through mentorship, educational programs, and meaningful dialogue. The organization exists to address the unique challenges women face in our region, from professional advancement to personal well-being. By bringing together women from diverse walks of life, we help break down barriers, build networks, and amplify voices that might otherwise go unheard. As a board member, I lend my skills and perspective to help guide the organization’s strategy and outreach. I contribute to planning events, building partnerships, and ensuring that our programs truly serve the needs of the women we support. My goal is to help Women of Toledo remain a catalyst for positive change—so every woman in our community feels seen, supported, and empowered to lead.

Founder/ CEO

Carrie Miller PPS · Maumee, Ohio, United States

Aug 2024 – Present(1 yr 9 mos)

Chief Human Resource Officer, Strategic Partnerss

Bon Secours Mercy Health · United States

Nov 2021 – Aug 2024(2 yrs 10 mos)

• Led one of the largest markets for Bon Secours Mercy Health as CHRO. The Toledo market consisted of seven acute hospitals, including physician network offices, air and ground medical transportation company and four-year Mercy College. The market included 7k union and non-union health care associates, 400 physicians and 400 leaders. •Led HR Strategic Partner team •Cultivated strong partnerships with HR CoEs, including workforce planning, talent and acquisition, employee relations, labor relations, health welfare benefits and retirement, and data analyst team. •Enacted strategic programs: employee engagement, leadership development, growth strategies, and cost reduction. •Led experience engagement survey across market for past three years, guiding leadership feedback survey across market and creating formal leadership feedback survey process, developing action plans, and supporting leaders with change process and team communications. •Crafted strategic recruitment plan with HR support teams to recruit hospital employees following a 2023 competitor hospital closure. Hired 415 associates while recruiting CNO and COO, with 85% of associates and 100% of leaders employed one year later. •Decreased year-over-year market RN vacancy rate from 8.5% to 4.3%. •Partnered with executives and team in building strategic workforce retention program driving cost savings of $6.3M in labor savings. •Drove continual strategic planning and support in building workforce pipelines. •Developed union avoidance and risk mitigation strategies for high-risk areas. •Assisted with and enhanced formal leadership talent assessment and development program for market’s 400 leaders, including formal talent review, discussion of development plan, and succession planning.

Chief Experience Officer

Mammoth Tech · Defiance, Ohio, United States

May 2021 – Aug 2021(4 mos)

Engagement Consultant

Senior Human Resource Manager PCW1 Rossford, Ohio, Amazon Robotics Fulfillment Center

Amazon · Rossford, Ohio, United States

Jun 2020 – May 2021(1 yr)

• Drove company HR initiatives within complex and changing work environment. • Provided internal customer support and advanced HR excellence through continuous improvement. • Launched two new fulfillment centers and three sort centers, including locations typically 650SF, with 300 to 800 associates and 25 to 50 leaders, to support massive company growth. • Hired and trained new associates, ranging from hourly associates to salaried leaders. • Consulted with business leadership to determine and execute optimal people strategy for up to 13 locations in 11 states in sort center operations. • Created human capital strategy and plans impacting 14.5K employees, balancing competing priorities. • Managed and motivated up to 45-member, geographically dispersed HR teams in sort center operations. • Directed and facilitated multiple functions during the launch of fulfillment centers, including employee relations, employee engagement, training and development, and community outreach. • Fostered and drove successful union avoidance efforts through leadership training, improved communication, and organic relationship-building with employees and community members. • Improved employee relations by developing sustainable programs and influencing leadership to engage with associates.

Senior Human Resource Manager, DTW1 Romulus, MI Amazon Robotics Fulfillment Center

Amazon · Romulus, MI

Apr 2018 – Jun 2020(2 yrs 3 mos)

Senior Regional Human Resources Manager- Central Region

Amazon · Toledo, Ohio Metropolitan Area

May 2017 – Apr 2018(1 yr)

Corporate Director of Human Resources

Benore Logistic Systems, Inc. · Erie, MI

Feb 2015 – May 2017(2 yrs 4 mos)

• Assessed and examined organizational needs and designed, implemented, and evaluated HR programs for company’s (then) four operating divisions across five states. • Resolved complex business problems with innovative solutions. • Oversaw all HR functions, including employee relations, talent acquisition, compensation, employee benefits, HRIS, workers’ compensation, compliance, leadership development, and human development. • Fostered strategic partnerships with business ownership and operational leaders. • Managed 26-member HR and talent team, developing and optimizing company’s HR function, including garnering executive approval for plan, team hiring, and centralization of all HR functions. • Renegotiated contracts to save $1M in expenditures. • Facilitated novel programs to support workforce growth from 1.3K to 2K employees, including BLS University and leadership succession planning program. • Led initiation and execution of two major business initiatives and numerous large projects, including centralization of business teams, transition to self-funded medical program, and implementation of best practice change management models. • Drove assessment and organizational design for multiple functions, positioning teams for success amid 35% annual growth. • Determined key talent needs, designed sourcing strategies, implemented standard work systems, and recruited, trained, and onboarded employees to elevate internal workforce. • Established performance expectations and fostered engaging, motivating, and efficient work environment. • Maintained 31% turnover rate for Class A truck driving workforce, outperforming industry average of 74% to 92%. • Ensured strong fit in hiring, effective training, care for employees, and access to key tools and equipment for driving employee success.

Director of Human Resources

ProMedica · Defiance, Ohio

Aug 2011 – Feb 2015(3 yrs 7 mos)

• Oversaw HR functions for Defiance Regional Hospital and drove key projects for two union critical access hospitals. • Established strategic direction, improved HR processes and procedures, and managed labor relations, contract negotiations, staffing, leadership development, employee engagement, workers’ compensation, and grievance management. • Drove business and culture transformation. • Led hospital to achieve top 10% on annual employee engagement survey, top 5% for annual physician engagement survey, and top 10% for patient satisfaction survey. • Developed and presented strategic leadership development programs and retreats for multiple business units to inspire confidence, foster performance excellence, and enhance employee experience. • Served as HR lead for M&A endeavors, aiding in HR, culture, and operational integration. • Chaired 30-member excellence committee focused on patient, physician, and team satisfaction. • Launched autism respite care center to meet community needs.

Vice President of Human Resources

TMT Companies, inc · Napoleon, Ohio

Jan 2004 – Aug 2011(7 yrs 8 mos)

Human Resource Representative

Walgreens · Perrysburg, Ohio

Aug 2001 – Jan 2004(2 yrs 6 mos)

Human Resource Representative

BAX Global · Swanton, Ohio

1998 – 2001(3 yrs)