Vince Pugliese

Principle Consultant and Fractional COO

The Pugliese Group · Southlake, Texas

Jul 2012 – Present(13 yrs 10 mos)

While leading the Pugliese Group as a Consultant, I provide hands-on leadership and consultancy support to a wide range of companies on operations management, supply chain management, technology development, strategic planning and implementation, project management, and organizational planning. I boosted operational efficiency, drove innovation, and minimized costs by breaking down complex problems into manageable and simple strategies. Highlights of accomplishment in this role include: • I decreased process time by 50%, accelerated PPMH by 10 units, and improved business unit to 20% profitability through establishing FedEx Apple repair line for iPhones and orchestrating process for iPhone devices and the supply chain. • I played an integral role in enabling Oxy-Gen Laboratory, a medical testing lab, to run business operations smoothly, streamline customer onboarding process, and become a certified lab by implementing KPIs, preparing job descriptions, defining management structures, and building financial metrics. • I established an accountability framework for a Service Master Restoration Franchise, developed skills tracking and management structure, built KPIs, and created performance dashboard, using Power BI; empowered executive leadership to track current progress of all projects against budgets. • I saved Fosdick Fulfillment Center from losing $300k per month by revitalizing work practices, enhancing capabilities of management and business processes, implementing operational metrics, and delivering leadership training; I successfully turned around the company’s financial performance from loss-suffering to profit-generating venture. • I spearheaded the management of divesture of utility gas and electric business, including new supply chain, warehouse operations, and material distribution. I led the transfer of $12 million in inventory assets, including: facility configuration, transfer of assets, and execution of corporate valuation audit.

President and Chief Operating Officer, Board of Directors

C-Bond Systems, Inc. · Houston, Texas

Oct 2015 – Mar 2021(5 yrs 6 mos)

In this role, I ensured cost-effective execution of business and manufacturing operations for a glass technology start-up by building product development and launch strategies, establishing financial management systems, designing marketing and IT infrastructure, executing territorial licensing, and implementing sales and customer support functions. I played a key role in growing existing sales channels into international markets. I managed and executed quarterly SEC filings to support smooth workflow of operations. I served as an appointed member of the company Board of Directors. I orchestrated, developed, and launched an automotive windshield strengthening solution for chip and crack resistance. Highlights of accomplishments in these roles include: • I led the company through a reverse merger with West Mountain Alternative Energy. • I executed a three-year financial audit while ensuring maximum compliance with rules and regulations and statutory requirements. • I performed extensive research, ascertained the weaknesses in the product, and developed a new product from scratch to improve chip resistance; ensured successful launch of window film application solution by collaborating with R&D and marketing functions, which resulted in producing $720k in sales in the second year of operations along with 80% margins. • I led the expansion of complimentary product offerings to include MB-10 disinfectant to address the COVID-19 pandemic, expanding company sales growth and product distribution to Europe, Middle East, and India. • I revamped company personnel and strategy to drive more focus on technology development, which resulted in decreasing monthly burn rate from $250k to $150k. • I directed R&D efforts for toughening and light-weighting of multiple gap technology verticals, including bottling, laminated glass, and electronic glass products.

Director North American Operations

Blackberry (Formally Research In Motion)

Oct 2010 – Jul 2012(1 yr 10 mos)

In this role, I facilitated cost-effective execution of subcontract facilities in the US, Canada, and Mexico by managing engineering, material, and planning activities. I oversaw 10 direct and 250 indirect reports, assessed performance, evaluated training needs, and conducted training sessions to improve productivity and efficiency. I directed a network of nine repair sites, eight outsourced partners across Mexico, US, and Canada, and one internal repair site. I established and promoted a metric-driven culture, while managing partners through leveraging KPIs, conducting weekly performance management reviews, and preparing quarterly scorecards. I spearheaded the implementation of direct-to-customer repair model and repair partner for new tablet product, handheld trade-up program, and new support model for the retail chain. Highlights of accomplishments in these roles include: • I steered internal repair operations toward new product process validation, as well as led continuous improvement initiatives, which resulted in doubling site output and reducing headcount by 60%. • I transformed the performance of unit repair of a Canadian customer, which resulted in reducing turnaround time from 20 days to 2.5 days. • I played a pivotal role in turning around two underperforming repair operations, which resulted in improving overall output and turnaround time and maximizing customer satisfaction. • I designed and developed processes to recover and reuse component parts within the outsourced partner sites, which resulted in reducing the use of new parts by 20%; value of recovered parts in excess of $10M. • I consolidated four repair sites into two based on changing market conditions.

Consultant

The Pugliese Group

Jul 2007 – Dec 2010(3 yrs 6 mos)

Consultant Provide expertise in project management and organizational planning to guide high technology organizations. Develop project direction and resource planning including recruitment and personnel recommendations. Conduct process flow optimization and facility planning to improve efficiency and minimize inventory. • Devised research facility plan for nanotechnology prototype development for photovoltaic device applications in support of the Kaust Grant including process optimization, capital equipment requirements and acquisition, supplier recommendations and definition of specification and utility methodologies. Consultant Acting Director of North American repair operations for Research In Motion. Managed operations for five repair facilities in Mexico with volumes in excess of 150K device repairs per week. • Implemented multi-factory model to improve utilization and provide 20% surge capacity. • Released four new product lines with volume ramp to 10K/week within 30 days. • Initiated supplier audit teams to improve device yields beyond 99%. • Turned around two underperforming repair operations improving TAT and throughput while increasing RIM customer satisfaction. • Developed new product repair methods, strategies and world wide introduction.

Manager of R&D, Mgr of Integration/Product and Material Development

iFire Technology

Aug 2000 – Jul 2007(7 yrs)

Lead team in establishing project scoping, deliverables, and resource allocation for the development of the materials, device structure and processes used for development of a noval display technology. Developed direction and strategy for the research and development activities. Established and cultivated relationships with key business partners and suppliers.

Manufacturing Operations Manager

Hewlett-Packard

Feb 1999 – Aug 2000(1 yr 7 mos)

Developed processes for submitting, formatting and producing learning products and software update kits for HP-UX support customers. Oversaw maintainance and management of IT systems and servers.

Project Manager

Hewlett-Packard

Oct 1996 – Feb 1999(2 yrs 5 mos)

HP on-site representative at high-technology start-up organization called Candescent Technologies. Assessed technology requirements, directed project teams in both technology and operations. Evaluated company and technology for further HP investment.

R & D Project Manager

Hewlett-Packard

Jul 1994 – Oct 1996(2 yrs 4 mos)

Directed the merger and integration of Edge Emitter Technology into HP Labs including relocation and consolidation. Leveraged the Edge Emitter technology to develop projects for HP printer and scanner product divisions for product improvements and collaborative research programs.

Operations Manager

Edge Emitter Technology

Aug 1992 – Jul 1994(2 yrs)

Oversaw all aspects of company operations including HR, finance, engineering, facilities and administration. Led teams in developing experimental plans, line priorities, and maintenance. Directed programs for product development including failure analysis and reliability. Led collaboration with Joint Venture partners Westinghouse and Tokyo Electric. Led duligence activities to sell company to HP.

Manufacturing Operations Program Manager

Westinghouse Electric Corporation

Oct 1989 – Oct 1992(3 yrs 1 mo)

Established department to focus on commercial product development for defense technologies including the creation of business and manufacturing plans. Managed installation of home security business, electric propulsion system, windshear commerical radar. Directed manufacturing tasks for developmental electronic warfare systems.

Industrial Engineer

Westinghouse Electric Corporation

Sep 1984 – Oct 1989(5 yrs 2 mos)

Maintained production line for electronic warfare systems including efficiency improvement programs using lean and six sigma concepts.