Haroon Iqbal

Fractional Chief Technology Officer

Hands Infotech (Ether AI) · TROY, MI

Sep 2010 – Present(15 yrs 8 mos)

Strategic technology leader with experience building and scaling AI-driven and healthcare platforms. Specializes in system architecture, integrations, and translating business vision into executable technology roadmaps. I work with founders and leadership teams as a Fractional / Interim CTO, helping them design, build, and scale technology platforms without the cost or risk of a full-time hire. My focus is on clarity, execution, and de-risking decisions at critical stages—especially in AI-driven and healthcare businesses. What I typically help with: - Defining end-to-end technology & product strategy - Designing scalable system architecture (cloud, data, AI) - Healthcare integrations (EMR, care gaps, compliance-aware systems) - Vendor selection, build vs buy decisions - Translating business goals into clear execution roadmaps - Supporting fundraising, due diligence, and investor conversations I work best with: - Early-stage to growth startups - Remote-first teams - Founders who want speed without chaos Engagements are typically fractional, advisory, or interim, aligned around clear milestones and outcomes. Open to Fractional CTO, Advisory, and Consulting roles. Representative Platforms & Solutions https://etherai.ai https://etherhealth.ai https://vrecruit.ai https://sigmahealthpro.com https://rcm.etherhealth.ai https://script.etherhealth.ai https://dental.etherai.ai Flagship Solutions Sigma Health Pro Conceived and launched a modular EHR/EMR platform with an integrated Immunization Information System (IIS) fully compliant with CDC 4.1 specifications. Sigma Health Pro is listed on the GSA MAS Contract (#47QTCA25D007T) and is actively positioned for adoption across U.S. federal and state agencies. Agentic AI Systems Building production-grade agent-based AI systems leveraging LangChain, LangGraph, LangSmith, FAISS, and Chroma. Delivered automation and marketing agents using n8n, orchestrating workflows across Slack, PostgreSQL, Airbnb APIs, and MCP servers.

Technical Program Manager (TPM) / Pega Lead Enterprise Architect

Internal Revenue Service

Feb 2024 – Apr 2025(1 yr 3 mos)

In my role as a TPM / Pega Lead System Architect, I led modernization initiatives for enterprise ECM applications using Pega Infinity 8.7, Constellation UI, and DX API v2. I worked closely with business stakeholders, architects, and delivery teams to modernize legacy workflows while ensuring scalability, security, and compliance. I program-managed the design and integration of Pega applications with IRS mainframe systems and SSA platforms, leveraging dynamic data pages, Connect-File services, and SOAP/REST APIs. This ensured reliable data exchange, performance optimization, and adherence to federal integration standards. From a delivery and governance perspective, I coordinated Jira boards, sprint planning, and weekly cross-team syncs, providing transparency into milestones, risks, and dependencies. I also monitored platform health and performance using Pega Predictive Diagnostic Cloud (PDC) dashboards to proactively address issues. To maintain execution discipline, I managed requirements traceability, backlog grooming, and artifact governance using Confluence, SharePoint, and Jira, ensuring alignment between business requirements, technical design, and delivered outcomes.

Technical Program Manager (TPM) & Pega Platform Lead

FDA · Michigan, United States

Jun 2021 – Feb 2024(2 yrs 9 mos)

Led the implementation of FISMA/NIST-compliant architecture incorporating ABAC, encryption, and role-based access control to support secure, scalable government applications. Partnered with product owners to define workflow automation and intake use cases, and managed delivery using Jira Advanced Roadmaps. Facilitated sprint planning, backlog grooming, and demos while coordinating documentation and collaboration via SharePoint and Confluence. Contributed to the design of AI-driven microservices architecture using AWS Lambda, Kafka, and serverless frameworks, enabling real-time event processing and horizontal scalability. Defined OKRs for automation initiatives, including a 40% SLA reduction, aligning engineering outputs with business KPIs. Served as Architectural Lead for enterprise-grade Pega solutions supporting public health and regulatory programs. Designed scalable case management platforms with robust data models, decision rules, user interfaces, and secure integration frameworks. Created and reviewed technical design documents to ensure architectural alignment and compliance with best practices. Acted as a Pega SME, mentoring technical teams and resolving complex delivery challenges. Led solution reviews, performance tuning, and QA activities to ensure high standards across development, testing, and deployment pipelines. Built strong cross-functional relationships with business stakeholders, analysts, and developers to translate mission goals into effective, maintainable technical solutions.

Technical Program Manager (TPM) & Pega COE Platform Lead

Google · United States

May 2020 – Jun 2021(1 yr 2 mos)

Lead the Center of Excellence (CoE) for Pega at Alphabet / Google, driving platform adoption, reusable architecture, and scalable solutions across the enterprise. Provide expert guidance on Pega best practices, design governance, and operational frameworks to support strategic automation and digital transformation initiatives. Directed delivery of self-service portals for citizen developers, enabling critical workflows such as ticket management, portfolio planning, and demand intake. Architected and developed end-to-end Pega applications, including case types, data models, decisioning rules, integrations, and secure user interfaces—aligned with enterprise standards and regulatory needs. Oversaw the full lifecycle of reusable component libraries (GDrive, GCal, BigQuery) within the Alphabet ecosystem, driving reusability, performance, and engineering efficiency. Managed roadmap planning and defined framework governance artifacts, including performance health checks and operational readiness metrics. Collaborated with cross-functional teams to translate business requirements into scalable, efficient Pega-based solutions. Mentored developers on architecture, coding standards, and delivery best practices. Facilitated Agile ceremonies, backlog grooming, and DevOps coordination using Jira, while managing documentation and sprint tracking in Confluence. Regularly conducted code reviews and performance audits to ensure maintainability and reliability of Pega applications, supporting Alphabet’s broader goals of scalability, automation, and service excellence.

Technical Program Manager (TPM) & Pega COE Program Architect

FCA Fiat Chrysler Automobiles · Auburn Hills, MI

Jun 2018 – May 2020(2 yrs)

Led the establishment and scale-up of the Global Pega Center of Excellence (CoE) at Stellantis, driving enterprise alignment, governance, and reuse across digital transformation initiatives. Defined and executed the digital strategy for the Pega platform, ensuring alignment with corporate goals and business unit needs. Standardized reusable components for onboarding, intake, and deployment, creating a centralized asset library and shared best practices repository. Directed governance and architecture enforcement through Confluence-managed playbooks, while overseeing code reviews, release processes, and CI/CD pipeline setup aligned with Stellantis IT standards. Enabled agile delivery across regions by mentoring Pega developers, onboarding TPMs, and fostering collaboration through inclusive sprint planning, Jira Epic tracking, and Clarity-based budgeting. Built PMO dashboards to report delivery metrics and ROI directly to executive leadership. Empowered product owners through adoption of Pega Agile Studio and Workbench, driving agile transformation and backlog transparency. Prioritized high-ROI initiatives, supporting delivery execution across build management, data migration, integration, QA, and UI/UX. Managed global delivery partners, coordinated new team onboarding, and led recruitment and retention efforts for Pega-skilled talent. Delivered POCs, R&D pilots, and reusable component strategies that accelerated delivery velocity and reduced time-to-value. Served as both a strategic and technical mentor, helping developers grow into leadership roles while scaling enterprise automation capabilities across the organization.

Techncial Program Manager (TPM) & Pega Lead System Architect

Ford Motor Company · Dearborn, MI

Aug 2012 – Jun 2018(5 yrs 11 mos)

Program-managed the global transformation of Ford’s Global Extended Services Business (GESB) platform—a multi-year, multi-million-dollar initiative to unify six regional legacy systems into a single, configurable Pega-based application supporting markets across North America, EMEA, APAC, and Emerging Markets. Led the transition from traditional waterfall to Agile delivery, implementing Jira-based sprint planning, velocity tracking, and root cause analysis workflows. Directed cross-functional collaboration among Product, Engineering, PMO, and regional business teams to drive business process standardization, systems consolidation, and market alignment. Successfully reduced time-to-market for GESB product launches from several months to a few days, enabling real-time configuration, faster dealer onboarding, and enhanced global visibility. Delivered standardized processes that aligned business operations across culturally diverse regions, simplifying governance and accelerating feature delivery. Coached and coordinated globally distributed teams from the U.S., Germany, India, and the Middle East, promoting self-organization, conflict resolution, and collaborative ownership of technical delivery. In parallel, contributed to the exploration and proof-of-concept delivery of emerging technologies including Blockchain, Ethereum, Virtual Reality (VR/AR), AI/ML, AWS-IoT, Hadoop, and advanced data visualization with Tableau—bringing product strategy, AWS architecture, and innovation into alignment with business value goals. Currently supporting value delivery through Pega RPA (Robotic Process Automation) to drive operational efficiency and augment workforce productivity. This role has reinforced my ability to manage global-scale programs, lead transformation initiatives, and deliver measurable business outcomes while embracing innovation and technology modernization.

Technical Program Manager & Pega COE Lead Architect

HMSA · Hawaiian Islands

Jan 2011 – Aug 2012(1 yr 8 mos)

Led the successful launch of HMSA’s first Pega Center of Excellence (CoE), building the foundational governance and reusable frameworks to accelerate platform adoption and delivery quality. Defined reference architecture, compliance frameworks, and QA checklists to ensure consistent and scalable development across teams. Developed and rolled out version control standards, reusable asset libraries, and best practices that streamlined project onboarding and reduced delivery time. Created a centralized knowledge base using SharePoint and Confluence to house technical artifacts, design patterns, FAQs, and training resources—empowering teams to work independently while maintaining alignment. Managed onshore and offshore teams, driving agile delivery and backlog prioritization through Jira. Tracked KPIs on reuse rates and CoE adoption across projects to ensure measurable impact and long-term sustainability. Served as both a technical architect and enablement lead, mentoring developers and solution teams on Pega/PRPC best practices, performance tuning, and implementation standards. Conducted architecture reviews and application assessments to align existing solutions with the enterprise CoE vision. This role solidified my expertise in establishing scalable Pega governance structures, enabling platform excellence, and creating long-term organizational capability through training, automation, and structured knowledge sharing.

PEGA / PRPC LEAD SYSTEMS ARCHITECT

Pegasystems · Greater Boston Area

Jun 2008 – Dec 2010(2 yrs 7 mos)

Act as primary technical architect for specific projects, served the technical lead function to ensure alignment to security best practices were adhered in solutions.  United Health Services (Client) -  Ameri Group (Client) -  Kaiser Permanente (Client) – • Lead projects with Pega PRPC Architectural foundation and frameworks to address business initiatives. • Lead in the definition of system solutions to suite the business requirements by confirming to the system architecture standards and best practices. • Serve as technical expert for PRPC application architecture, design, configuration, development, testing and deployments to support business objectives and clients. • Conduct architectural on-boarding, peer-reviews and develop data sharing and service level agreements • Lead business process evaluation, improvement activities and analysis of process candidates for PRPC project streams • Help align Enterprise Architecture and Business Process Management strategy and principles • Provide input and the guidance to the Technical Operational requirements, PRPC frameworks, Class Structures, RuleSets, Work types and Data Classes, External Interface services, BPEL services / connectors and XML Schemas • Lead in developing logical and physical views for PRPC application deployments • Hardware design at the program level (servers, peripherals, network, routers, gateways, protocols etc.) • PRPC system design document acceptance reviews, test plans and test cases for PRPC applications • Using PRPC performance tools and data, diagnoses and identifies key areas of the application that contribute to performance problems • Review and checks operational settings including PRPC, database, web, and application server configurations to optimize the environment • Review system and JVM logs to identify errors and concerns that affect performance and scale • Identifies and recommends design improvements that improve application throughput and end-user responsiveness

SOA Architect

Blue Cross Blue Shield Michigan

Jun 2007 – Jun 2008(1 yr 1 mo)

Served as an enterprise SOA Architect supporting large-scale healthcare systems responsible for claims processing, member services, and core operational workflows. Led the design and governance of secure, scalable, service-oriented architectures to enable interoperability across heterogeneous platforms while meeting stringent healthcare security, privacy, and compliance requirements. Partnered closely with application development, infrastructure, security, and business teams to define and standardize service contracts, canonical data models, and integration patterns. Established architectural review and governance processes to ensure consistency, reusability, and long-term maintainability across enterprise systems. Played a key role in improving system reliability, integration quality, and operational efficiency by promoting loosely coupled services, enforcing design standards, and aligning solutions with enterprise architecture principles. Contributed to modernization efforts that reduced integration complexity and positioned platforms for future scalability and regulatory change.

Technical Manager

General Motors

Sep 2004 – Jun 2007(2 yrs 10 mos)

Served as a Technical Architect for enterprise Java/J2EE-based manufacturing and business systems supporting mission-critical operations across General Motors. Led the design of secure, scalable, and high-performance architectures aligned with corporate technology standards, security policies, and operational requirements in highly distributed environments. Worked closely with business stakeholders, development teams, and infrastructure partners to translate complex functional and non-functional requirements into robust technical solutions. Defined architectural patterns, application frameworks, and integration approaches that improved system performance, scalability, and reliability across manufacturing and enterprise platforms. Provided architectural governance and delivery oversight throughout the SDLC, ensuring adherence to standards while enabling teams to move efficiently from design to production. Drove performance tuning, capacity planning, and maintainability improvements, helping position critical systems for long-term evolution and operational stability.

Sr. Developer

Daimler Chrysler · United States

2000 – 2004(4 yrs)

Worked as a Senior Developer delivering enterprise Java-based applications that supported core automotive manufacturing and business operations. Contributed to the design and implementation of scalable, reliable, and maintainable solutions aligned with enterprise architecture and development standards. Collaborated closely with cross-functional teams, including analysts, QA, infrastructure, and operations, across the full application lifecycle—from development and system integration to testing, deployment, and production support. Played an active role in performance tuning, issue resolution, and continuous optimization, helping ensure production stability and uninterrupted business operations.